InsurTECH ASIA 2026-02
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Jakarta Series

The Future of Insurance: Digital Intelligence and Ecosystems, Ready for a Changing World

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Overview

As Indonesia embraces rapid digital transformation, the insurance industry stands at a pivotal juncture, reimagining how it delivers trust and value within an increasingly interconnected world. The 1st Edition of InsurTech Asia 2026: Jakarta Series, themed “The Future of Insurance: Digital Intelligence and Ecosystems, Ready for a Changing World,” brings together industry leaders, innovators, and regulators to explore how digital intelligence can drive long-term resilience and unlock new growth opportunities. By focusing on shifting customer expectations and the power of integrated ecosystems, this conference provides a strategic roadmap for the sector to enhance customer experiences and build a foundation of trust that is prepared for the evolving global landscape.

Registration

08.00 AM - 09.30 AM

1st Edition of InsurTech Asia 2026 Jakarta Series

Opening Remarks

09.30 AM - 09.40 AM

Opening Remarks

Speaker

Selva Nagappan

Organising Chairman InsurTech Asia 2026 Jakarta Series

Keynote Address

09.40 AM - 10.00 AM

Driving Transformation, Expanding Reach - The Next Chapter of Indonesia’s Insurance Evolution

  • Drive transformation in Indonesia’s insurance sector by embracing digital innovation, embedded solutions, and data-driven strategies. 
  • Expand market reach by making insurance more accessible, personalised, and inclusive to meet the needs of diverse communities nationwide. 

Speaker

Dr. Risye Dillianti

M.B.A., Managing Director, MNC Insurance Business Group; President Director, MNC Life

Panel Discussion

10.00 AM - 10.40 AM

From Competition to Collaboration - Gen AI and Human Touch for Seamless Customer Experiences

  • Integrate CX operations with advanced technologies while fostering effective human-technology collaboration to deliver seamless and personalised customer experiences.  
  • Strengthen the fundamentals of CX strategy and governance to align with business goals and sustain a competitive edge in an evolving digital landscape. 

Moderator

Agalliso Mario Raintung

Head of Customer Experience, FWD Insurance, Indonesia

Panelists

Benny Jioe

Former Head of Digital Business Solution, Insurance, Indonesia

Dr. Kartina Sury

Regional Leader, Research Committee, CXPA Asia, Indonesia

Presentation

10.40 AM - 11.00 AM

Insurance Reimagined - Automation and Transparency Through Smart Contracts

  • Leverage blockchain and smart contracts to increase transparency, reduce operational friction, and automate insurance processes. 
  • Enhance trust and efficiency by ensuring contractual obligations are executed securely, accurately, and without manual intervention. 

Panelists

Kiki Oditya Gunawardhana

Group Head Life, PT Tugu Reasuransi Indonesia

Panel Discussion

11.00 AM - 11.40 AM

Trust in Transformation - Strengthened Governance for a Digital and Connected Insurance Future

  • Strengthen governance and supervision by leveraging AI, big data, and regtech to create resilient, agile, and trustworthy digital insurance ecosystems. 
  • Build customer confidence by ensuring transparency, accountability, and inclusivity as insurers embrace embedded solutions, partnerships, and innovative product models. 

Panelists

Aries Setiadi

Researcher, Center for Indonesian Policy Studies, Indonesia

Panelists

Dr. Fandhy Haristha Siregar

Head of Information Security Governance (Chief Information Security Officer), FWD Insurance Indonesia

Bambang Suseno

President Director, PT Mitra Harmoni Insurance Broker, Indonesia

Goutama Bachtiar

Industry Advisory Board, EC-Council University, Indonesia

Fireside Chat

11.40 AM - 12.10 PM

Collaborative Ecosystems - Powering Indonesia’s Next Insurance Growth Wave

  • Connect insurers, stakeholders, and regulators, leveraging advanced and growth technologies to unlock new segments and market opportunities.   
  • Explore how technology can drive product innovation, expand insurance solutions, and identify key priorities to accelerate Indonesia’s insurance industry growth. 

Moderator

Susatyo Pujo Widodo

Director, PT Saraswati Satya Selaras

Panelists

Edwin Sugianto

Chief Operating Officer and Chief Marketing Officer, PT AXA Insurance Indonesia

Break

12.10 PM - 02.30 PM

Working Luncheon

Unique Format

12.10 PM - 04.00 PM

One-to-One Meetings

A platform connecting sponsors and delegates through pre-arranged sessions. 

Product Demo

Sponsors showcase innovations, giving delegates firsthand insights into their technologies. 

RoundTable Discussion

Interactive forum for delegates and sponsors to exchange industry insights.

End

04.00 PM - 05.00 PM

Networking Drinks and End of 1st Edition of InsurTech Asia 2026 Jakarta Series

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