A passionate CX leader who is currently transforming customer experience in FWD Insurance Indonesia as Head of Customer Experience, to deliver redefined customer experience by nurturing customers and employee through insights-into action culture as well as strengthening customer engagement. Also, together with FWD Insurance to ultimately changing the way people feel about insurance.
As a relatively young leader, I have previous experience in insurance and banking with focus on customer experience, business improvement and transformation.
I always fancy innovation and interested in how emerging technologies such as AI can be a powerful enabler to extend human empathy and capabilities in delivering excellent customer and operational experience. I believe, combination of human empathy and AI & technology can bring business impact significantly.
